Effective Date: 12 August 2025

Last Updated: 12 August 2025

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Part A – Introduction

1. About this Seller Agreement

Welcome to Art is Lit.

This Seller Agreement (“Agreement”) sets out the legally binding terms and conditions that apply to every individual, business, gallery, collective, charity, organisation, or other approved entity that registers to sell through the Art is Lit Platform.

Art is Lit is an online marketplace dedicated to connecting independent artists and creative businesses with Buyers who value originality, craftsmanship, and creativity.

Our aim is to provide a trusted marketplace where Sellers can confidently showcase and sell their work, while Buyers can purchase unique Artwork knowing they are supported by clear policies, secure payment processing, and a fair dispute resolution process.

This Agreement explains the rights, responsibilities, and obligations that apply to every Seller using the Platform, including matters relating to:

• Seller registration and approval;
• identity verification;
• creating and managing listings;
• originality and authenticity of Artwork;
• pricing and marketplace commission;
• payments and payouts;
• shipping and fulfilment;
• customer service standards;
• returns and refunds;
• intellectual property;
• marketplace conduct;
• account performance;
• suspension and termination; and
• compliance with applicable laws and regulations.

This Agreement forms part of the contractual relationship between you and Art is Lit and should be read together with our:

• Terms & Conditions;
• Privacy Policy;
• Returns & Refunds Policy;
• Shipping Policy;
• Cookie Policy;
• Copyright & Intellectual Property Policy;
• Acceptable Use Policy; and
• any other policies or guidelines published by Art is Lit from time to time.

By applying for, registering, or continuing to operate a Seller Account, creating listings, accepting orders, or otherwise using Seller features on the Platform, you confirm that you:

• have read and understood this Agreement;
• agree to be legally bound by it;
• will comply with all applicable laws and regulations;
• will provide accurate and truthful information;
• will maintain the standards expected of Sellers on the Platform; and
• accept all policies incorporated into this Agreement by reference.

If you do not agree with this Agreement, you must not register as a Seller or offer Artwork for sale through the Platform.

Art is Lit may update this Agreement from time to time in accordance with our Terms & Conditions. Where changes materially affect Sellers, we will provide reasonable notice before those changes take effect, unless immediate changes are required by law or to protect the security or integrity of the Platform.

Nothing in this Agreement limits or excludes any legal rights that cannot be excluded under applicable law.

Part B – Definitions

2. Definitions

In this Seller Agreement, unless the context requires otherwise, the following words and expressions have the meanings set out below.

Account means a registered Seller Account approved by Art is Lit for selling through the Platform.

Agreement means this Seller Agreement, as amended from time to time.

Artwork means any original, handmade, limited edition, open edition, personalised, commissioned, digital, or other creative work listed for sale through the Platform.

Art is Lit, we, us, or our means Art is Lit Ltd, the operator of the Platform.

Buyer means any individual or organisation that purchases or attempts to purchase Artwork through the Platform.

Business Day means any day other than a Saturday, Sunday, or public holiday in England on which banks are generally open for business.

Commission means the marketplace commission charged by Art is Lit on completed sales in accordance with this Agreement.

Commissioned Artwork means Artwork created specifically to a Buyer’s agreed requirements.

Content means all photographs, product descriptions, text, images, graphics, videos, logos, reviews, messages, and other material uploaded or published by a Seller through the Platform.

Customer Support means the support services provided by Art is Lit through support@artislit.com or any other contact methods published on the Platform.

Digital Download means Artwork or other creative content supplied electronically rather than as a physical item.

Inspection Period means the 48-hour Buyer Inspection Period that begins once the shipping carrier confirms delivery of an order.

Intellectual Property Rights means all copyright, trade marks, design rights, database rights, patents, moral rights, trade secrets, and other intellectual property rights recognised under applicable law.

Listing means any product page, advertisement, description, photograph, or information published by a Seller offering Artwork for sale through the Platform.

Marketplace Commission means the standard commission of 15% charged by Art is Lit on completed sales, unless a different promotional rate has been expressly agreed in writing.

Order means a purchase placed by a Buyer through the Platform.

Platform means the Art is Lit website, associated domains, software, mobile applications (where available), Seller Dashboard, and all related marketplace services operated by Art is Lit.

Payout means the amount payable to a Seller after deduction of the applicable marketplace commission and any other authorised deductions.

Seller means the individual, business, gallery, collective, charity, organisation, or other approved entity that has entered into this Agreement and offers Artwork for sale through the Platform.

Seller Dashboard means the secure online area through which Sellers manage their Account, Listings, Orders, payments, shipping information, and other marketplace features.

Seller Policies means this Agreement together with any additional policies, guidelines, standards, or procedures that apply specifically to Sellers.

Services means the marketplace services provided by Art is Lit, including listing management, payment facilitation, customer support, dispute resolution, marketing, and other services made available to Sellers.

Terms & Conditions means the general Terms & Conditions governing use of the Art is Lit Platform.

User means any individual or organisation using the Platform.

Verification means any identity, business, payment, tax, security, or compliance checks carried out by or on behalf of Art is Lit.

Words importing the singular include the plural and vice versa.

References to one gender include all genders.

References to a person include individuals, companies, partnerships, charities, public bodies, and other legal entities where the context permits.

Headings are included for convenience only and do not affect the interpretation of this Agreement.

Part C – Seller Eligibility and Registration

3. Seller Eligibility and Registration

Art is Lit is a curated marketplace that aims to connect Buyers with independent artists, makers, galleries, creative businesses, and other approved Sellers who share our commitment to originality, quality, and professionalism.

Registration as a User does not automatically entitle a person or organisation to sell through the Platform. All Seller applications are subject to review and approval by Art is Lit.

3.1 Who May Apply

Applications to become a Seller are welcome from:

• independent artists;
• makers and craftspeople;
• photographers;
• illustrators;
• designers;
• sculptors;
• ceramic artists;
• jewellery makers;
• printmakers;
• textile artists;
• galleries;
• artist collectives;
• charities and not-for-profit organisations offering creative works; and
• other creative businesses approved by Art is Lit.

Applicants must have the legal right to sell the Artwork they offer through the Platform.

3.2 Eligibility Requirements

To register as a Seller, you must:

• be at least 18 years of age or have legal capacity to enter into binding contracts in your jurisdiction;
• provide accurate, complete, and up-to-date registration information;
• comply with this Seller Agreement, the Terms & Conditions, and all other applicable Platform policies;
• have the legal authority to sell the Artwork you list;
• comply with all applicable laws and regulations relevant to your business; and
• successfully complete any approval or verification process required by Art is Lit.

If you are registering on behalf of a business or organisation, you confirm that you have the authority to bind that entity to this Agreement.

3.3 Creating a Seller Account

To apply as a Seller, you must first create a User Account.

You may register using:

• an email address and password;
• Google Sign-In;
• Facebook Login; or
• any other approved authentication method introduced by Art is Lit from time to time.

Registering through Google, Facebook, or another authentication provider simplifies access to your Account but does not replace any identity or business verification requirements that may apply.

3.4 Seller Application

After creating a User Account, applicants wishing to sell through the Platform must complete the Seller registration process.

Depending on the services offered, applicants may be required to provide:

• store name;
• biography or profile information;
• logo and banner images;
• contact details;
• business information (where applicable);
• address details;
• payment or payout information;
• identity verification documents where required; and
• any additional information reasonably requested by Art is Lit.

Applicants are responsible for ensuring that all information provided is accurate and kept up to date.

3.5 Approval Process

Art is Lit carefully reviews Seller applications to help maintain the quality, integrity, and reputation of the marketplace.

Approval is not automatic.

When reviewing an application, we may consider factors including:

• the quality and originality of the Artwork;
• the completeness of the application;
• compliance with this Agreement;
• previous marketplace history where relevant;
• verification requirements;
• legal or regulatory considerations; and
• any other factors reasonably relevant to maintaining a trusted marketplace.

Art is Lit reserves the right to approve, decline, or request additional information before making a decision.

Where reasonably practicable, we will explain the reason for declining an application, although we may not always be able to disclose full details where doing so would compromise security, legal obligations, or the rights of others.

3.6 Ongoing Eligibility

Approval as a Seller does not guarantee permanent eligibility.

Sellers are expected to continue complying with:

• this Seller Agreement;
• the Terms & Conditions;
• all applicable Platform policies;
• applicable laws and regulations; and
• the quality and service standards expected by Art is Lit.

Failure to maintain these standards may result in restrictions, suspension, or termination of Seller privileges in accordance with this Agreement.

3.7 International Sellers

Art is Lit welcomes applications from Sellers located in the United Kingdom and internationally, subject to applicable laws and the availability of our services.

International Sellers are responsible for ensuring that they comply with:

• local business and tax requirements;
• export and customs regulations;
• consumer protection laws applicable to their sales; and
• any other legal obligations that apply in the countries in which they operate.

Art is Lit may restrict Seller registrations from certain countries or territories where required by law, sanctions, payment provider requirements, or operational considerations.

3.8 Our Commitment

Art is Lit is committed to building a marketplace that celebrates creativity, originality, and professionalism.

Our Seller approval process is designed not to exclude talented creators, but to help maintain a trusted environment where Buyers can shop with confidence and Sellers can build successful creative businesses.

We aim to treat every application fairly, consistently, and in accordance with applicable law.

4. Identity Verification (Know Your Customer – KYC) and Seller Information

To help protect Buyers, Sellers, and the integrity of the Art is Lit marketplace, Sellers may be required to complete identity, business, payment, or other verification processes before selling through the Platform or receiving payouts.

Verification helps reduce fraud, protect our creative community, comply with legal and regulatory obligations, and support secure payment processing.

4.1 Verification Requirements

Art is Lit may require verification:

• before approving a Seller Account;
• before enabling listings;
• before releasing Seller payouts;
• where Seller information changes;
• where suspicious or unusual activity is detected;
• where required by payment providers or financial institutions;
• where required by law or regulatory authorities; or
• at any other time where verification is reasonably necessary to protect the Platform or its Users.

Verification requirements may vary depending on the Seller, the nature of the Artwork being sold, transaction values, payment methods, or legal requirements.

4.2 Information We May Request

Depending on the circumstances, Sellers may be asked to provide:

• full legal name;
• date of birth (where required);
• residential or business address;
• contact details;
• government-issued identification;
• proof of address;
• business registration details (where applicable);
• company registration number (where applicable);
• VAT or other tax registration details (where applicable);
• bank account or payout information;
• evidence of authority to act on behalf of a business or organisation; and
• any additional information reasonably required to verify identity, ownership, or compliance.

Art is Lit will only request information that is reasonably necessary for the relevant verification purpose.

4.3 Accuracy of Information

Sellers must ensure that all information provided to Art is Lit is:

• accurate;
• complete;
• current; and
• not misleading.

If any information changes, Sellers must update their Seller Account as soon as reasonably practicable.

Providing false, forged, incomplete, or misleading information may result in:

• delays in account approval;
• delayed payouts;
• temporary restrictions on selling privileges;
• suspension of listings;
• suspension or termination of the Seller Account; or
• any other action reasonably necessary to protect the Platform or comply with applicable law.

4.4 Third-Party Verification Providers

Art is Lit may use trusted third-party providers to assist with:

• identity verification;
• business verification;
• payment verification;
• fraud prevention;
• sanctions screening;
• anti-money laundering checks where applicable; and
• regulatory compliance.

By registering as a Seller, you acknowledge that information provided for verification may be securely shared with these providers where necessary and in accordance with our Privacy Policy.

4.5 Social Sign-In

Sellers may register or sign in using approved third-party authentication providers, including Google, Facebook, or other authentication services introduced by Art is Lit from time to time.

Social sign-in provides a convenient way to access your Account but does not replace any identity or business verification requirements contained in this Agreement.

Additional documentation may still be required before selling privileges are granted or payouts are released.

4.6 Ongoing Verification

Art is Lit may request updated verification information where:

• identification documents expire;
• ownership of a business changes;
• payout details are amended;
• suspicious activity is detected;
• legal or regulatory requirements change;
• payment providers require additional checks; or
• further verification is reasonably necessary.

Failure to complete requested verification within a reasonable time may result in temporary restrictions on the Seller Account until verification has been successfully completed.

4.7 Privacy and Security

All Personal Information collected for verification purposes will be processed in accordance with:

• this Seller Agreement;
• the Terms & Conditions;
• the Privacy Policy;
• the UK General Data Protection Regulation (UK GDPR);
• the Data Protection Act 2018; and
• any other applicable data protection legislation.

Art is Lit implements appropriate technical and organisational measures to help protect verification information against unauthorised access, loss, misuse, alteration, or disclosure.

4.8 Our Commitment

Verification is an important part of maintaining a trusted marketplace.

By helping confirm the identity of Sellers, protecting Buyers, supporting secure payments, and reducing fraud, we aim to create an environment where creative businesses can grow with confidence and Buyers can purchase with peace of mind.

Art is Lit is committed to carrying out verification fairly, proportionately, and transparently while respecting the privacy and rights of every Seller.

5. Seller Dashboard and Managing Your Store

The Seller Dashboard provides the tools and features that enable Sellers to manage their business on the Art is Lit Platform.

Sellers are responsible for maintaining accurate information, managing their listings, fulfilling orders, and operating their store in a professional manner.

5.1 Access to the Seller Dashboard

Once a Seller application has been approved, Art is Lit will provide access to the Seller Dashboard.

The Seller Dashboard may include features enabling Sellers to:

• manage their store profile;
• create, edit, and remove listings;
• upload product images;
• manage inventory where applicable;
• receive and process orders;
• update dispatch information;
• upload tracking details;
• monitor payments and payouts;
• communicate with Buyers through approved Platform features;
• access reports and performance information; and
• use other tools made available by Art is Lit from time to time.

The availability of specific features may vary depending on the Seller’s Account, location, or the ongoing development of the Platform.

5.2 Store Information

Sellers are responsible for ensuring that their store information remains accurate, complete, and up to date.

This may include:

• store name;
• biography or profile description;
• logo;
• banner image;
• contact information;
• business information where applicable;
• shipping locations;
• return address where required; and
• any other information requested by Art is Lit.

Store information must not be false, misleading, offensive, or infringe the rights of any third party.

5.3 Managing Listings

Sellers are responsible for maintaining accurate and up-to-date listings.

This includes ensuring that:

• descriptions remain accurate;
• prices are correct;
• photographs accurately represent the Artwork;
• inventory information is updated where applicable;
• unavailable Artwork is removed promptly; and
• listings continue to comply with this Agreement and the Terms & Conditions.

5.4 Orders and Fulfilment

Sellers are responsible for monitoring incoming orders through the Seller Dashboard and taking prompt action to fulfil them.

This includes:

• preparing Artwork for dispatch;
• packaging Artwork appropriately;
• dispatching within the stated processing time;
• providing tracking information where available or required; and
• responding promptly to reasonable Buyer enquiries.

Failure to manage orders appropriately may affect Seller performance and continued eligibility to sell through the Platform.

5.5 Payments and Payouts

The Seller Dashboard may display:

• completed orders;
• pending payments;
• payout history;
• applicable marketplace commission;
• refunds;
• payment holds; and
• other financial information relevant to the Seller.

Sellers are responsible for ensuring that payout information remains accurate and up to date.

5.6 Security of Your Account

Sellers are responsible for maintaining the security of their Seller Account.

This includes:

• keeping login credentials confidential;
• using strong passwords;
• protecting access to devices used to access the Platform;
• notifying Art is Lit promptly of any suspected unauthorised access; and
• taking reasonable steps to protect their Account.

Where available, Sellers are strongly encouraged to enable two-factor authentication (2FA) to enhance the security of their Account.

5.7 Platform Updates

Art is Lit may introduce new features, modify existing functionality, or remove features from the Seller Dashboard from time to time.

We will make reasonable efforts to ensure that any significant changes are communicated to Sellers where appropriate.

The introduction or removal of Dashboard features does not alter the Seller’s responsibilities under this Agreement unless expressly stated.

5.8 Availability of the Seller Dashboard

Art is Lit aims to keep the Seller Dashboard available and operating reliably.

However, temporary interruptions may occur due to:

• scheduled maintenance;
• security updates;
• software improvements;
• technical faults;
• third-party service interruptions; or
• circumstances beyond our reasonable control.

Art is Lit will make reasonable efforts to minimise disruption but cannot guarantee uninterrupted access at all times.

5.9 Our Commitment

Art is Lit is committed to providing Sellers with practical tools that support the growth of their creative businesses.

We will continue to develop and improve the Seller Dashboard to enhance the selling experience while maintaining a secure, reliable, and professional marketplace for Buyers and Sellers alike.

6. Listing Artwork

The quality and accuracy of Artwork listings are fundamental to maintaining trust within the Art is Lit marketplace.

Sellers are responsible for ensuring that every listing is accurate, complete, honest, and complies with this Seller Agreement, the Terms & Conditions, and all applicable laws.

Our goal is to create a marketplace where Buyers can purchase with confidence and where Sellers can showcase their creativity professionally.

6.1 Seller Responsibility

Sellers are solely responsible for every Artwork listing they publish.

By creating a listing, the Seller confirms that:

• they have the legal right to sell the Artwork;
• the listing is accurate and not misleading;
• all photographs fairly represent the Artwork being sold;
• the Artwork complies with this Agreement and applicable law; and
• they will keep the listing updated while it remains available for sale.

6.2 Information Required

Each listing should include, where applicable:

• title of the Artwork;
• detailed description;
• dimensions;
• medium;
• materials used;
• colour information where relevant;
• framing information;
• edition details;
• care instructions where appropriate;
• production or processing time;
• shipping information;
• country of dispatch;
• category and style where applicable; and
• any other information reasonably necessary to help a Buyer make an informed purchasing decision.

Sellers must not omit information that could materially influence a Buyer’s decision to purchase.

6.3 Photographs

High-quality photographs are essential to helping Buyers understand what they are purchasing.

Photographs should:

• clearly show the Artwork;
• accurately represent colours as closely as reasonably possible;
• be well lit and in focus;
• show important details where relevant;
• not contain misleading edits or filters;
• not include watermarks that obscure the Artwork; and
• belong to the Seller or be used with appropriate permission.

Lifestyle photographs may be included provided they do not mislead Buyers about the Artwork’s size, appearance, or condition.

6.4 Categories of Artwork

Sellers must accurately identify the type of Artwork being offered.

Where applicable, listings should clearly indicate whether the Artwork is:

• original;
• handmade;
• limited edition;
• open edition;
• fine art print;
• giclée print;
• photographic print;
• digital download;
• commissioned Artwork;
• personalised Artwork;
• AI-assisted Artwork;
• AI-generated Artwork; or
• another clearly described creative work.

6.5 Digital Downloads

Where Artwork is supplied as a digital download:

• the listing must clearly state that no physical item will be shipped;
• supported file formats should be identified where appropriate;
• download limitations or licence restrictions should be explained;
• Buyers should be informed of any software requirements where relevant; and
• the listing should accurately describe what the Buyer will receive.

6.6 AI-Generated Artwork

Where artificial intelligence has played a material role in creating Artwork, Sellers must accurately disclose this in accordance with the Terms & Conditions and any AI policies published by Art is Lit.

Transparency helps Buyers make informed purchasing decisions and supports trust throughout the marketplace.

6.7 Pricing

Sellers are responsible for setting their own prices.

Prices must:

• be accurate;
• not be misleading;
• comply with applicable laws;
• reflect the total selling price presented to the Buyer; and
• remain consistent with the listing description.

The applicable marketplace commission will be deducted from completed sales in accordance with this Agreement.

6.8 Prohibited Listings

Sellers must not list Artwork that:

• infringes intellectual property rights;
• is counterfeit;
• is stolen;
• promotes unlawful activity;
• contains prohibited or illegal content;
• deliberately misleads Buyers;
• breaches Platform policies; or
• is otherwise prohibited by applicable law.

Art is Lit may remove any listing that does not comply with this Agreement.

6.9 Maintaining Listings

Sellers should review their listings regularly to ensure that they remain accurate.

Listings should be updated promptly if:

• the Artwork has been sold elsewhere;
• pricing changes;
• dispatch times change;
• photographs are updated;
• product information changes; or
• any material information becomes inaccurate.

6.10 Listing Quality Standards

Art is Lit is committed to maintaining a curated marketplace with high-quality listings.

To support this objective, Sellers are encouraged to:

• write informative descriptions;
• upload professional-quality photographs;
• categorise Artwork accurately;
• respond promptly to Buyer enquiries;
• maintain current inventory information; and
• present their creative work professionally.

Art is Lit may provide guidance, recommendations, educational resources, or best practice materials to help Sellers improve their listings and grow their businesses.

6.11 Our Commitment

Art is Lit believes that great Artwork deserves great presentation.

By encouraging accurate descriptions, professional photography, honest representation, and transparent selling practices, we aim to create a marketplace where Buyers can shop with confidence and Sellers can successfully showcase their creativity to customers around the world.

7. Original Artwork, Authenticity and Quality Standards

Art is Lit celebrates originality, creativity, and craftsmanship.

As a curated marketplace, we encourage Sellers to present their Artwork honestly and professionally, enabling Buyers to make informed purchasing decisions with confidence.

The standards in this section are intended to protect Buyers, support Sellers, and preserve the reputation and integrity of the Art is Lit marketplace.

7.1 Seller Declaration

By listing Artwork on the Platform, you confirm that:

• you have the legal right to sell the Artwork;
• all information provided is accurate and complete;
• your listing honestly represents the Artwork being offered;
• you have not intentionally misrepresented the origin, authorship, or authenticity of the Artwork; and
• your listing complies with this Agreement and the Terms & Conditions.

7.2 Original Artwork

Where Artwork is described as Original, you confirm, to the best of your knowledge, that:

• it is an original creative work;
• you are the creator of the Artwork or have the legal authority to sell it;
• it has not been falsely represented as the work of another artist; and
• the listing accurately describes its originality.

If an original Artwork forms part of a collection or series, this should be clearly stated in the listing.

7.3 Handmade Artwork

Art is Lit welcomes handmade Artwork created using traditional, contemporary, or mixed artistic techniques.

Because handmade Artwork is individually created, Buyers should expect natural variations in:

• brushstrokes;
• glazing;
• texture;
• wood grain;
• resin patterns;
• stitching;
• ceramics;
• glass;
• natural stone;
• textiles; or
• other handmade characteristics.

These variations are part of the creative process and are not normally regarded as defects.

7.4 Limited Editions

Where Artwork is advertised as a limited edition, Sellers should clearly state, where applicable:

• the edition size;
• the edition number;
• whether the Artwork is signed;
• whether a Certificate of Authenticity is included; and
• any other information reasonably necessary to accurately describe the edition.

Limited edition information must always be truthful and not misleading.

7.5 Prints and Reproductions

Prints, reproductions, and open editions are welcome on Art is Lit provided they are clearly identified.

Sellers must never describe a reproduction or copy as an original Artwork.

Listings should accurately distinguish between:

• original Artwork;
• limited editions;
• open editions;
• fine art prints;
• giclée prints;
• photographic prints;
• digital reproductions; and
• other reproduction methods where applicable.

7.6 Certificates of Authenticity

Where a listing states that a Certificate of Authenticity is included, the Seller is responsible for ensuring that:

• the certificate relates to the Artwork supplied;
• the information contained within the certificate is accurate; and
• the certificate is provided to the Buyer with the Artwork unless otherwise agreed.

Art is Lit does not independently verify Certificates of Authenticity unless expressly stated.

7.7 Quality Standards

Art is Lit encourages all Sellers to maintain high standards of presentation and professionalism.

Sellers should:

• produce accurate and informative listings;
• provide clear, high-quality photographs;
• package Artwork carefully;
• communicate professionally with Buyers;
• dispatch orders within the stated processing time; and
• provide a positive customer experience.

Maintaining these standards helps strengthen trust across the marketplace and supports the success of all Sellers.

7.8 Authenticity Concerns

If questions arise regarding the authenticity or origin of Artwork, Art is Lit may:

• request additional information;
• request supporting documentation;
• temporarily suspend a listing while enquiries are made;
• seek clarification from the Seller;
• investigate reports submitted by Buyers or third parties; or
• take any other reasonable action necessary to protect the integrity of the Platform.

Knowingly providing false or misleading information regarding authenticity may result in listing removal, suspension of selling privileges, or termination of the Seller Account.

7.9 Marketplace Standards

Art is Lit is a curated marketplace committed to maintaining high standards of creativity, originality, professionalism, and trust.

To help protect the quality and reputation of the Platform, Art is Lit reserves the right to review, approve, decline, suspend, or remove listings that do not comply with this Agreement, the Terms & Conditions, or other applicable Platform policies.

Where reasonably practicable, Sellers will be given an opportunity to correct issues before permanent action is taken, unless immediate action is necessary to protect Buyers, comply with legal obligations, or safeguard the integrity of the Platform.

7.10 Our Commitment

Art is Lit is committed to building a marketplace where originality is valued, creativity is respected, and Buyers can purchase with confidence.

By encouraging honest representation, high-quality listings, and professional standards, we aim to create an environment where artists can grow successful creative businesses while Buyers enjoy discovering exceptional Artwork from around the world.

8. Pricing, Marketplace Commission and Seller Fees

Art is Lit is committed to providing a transparent and fair pricing structure that enables Sellers to maintain control over the prices they set while supporting the continued development and operation of the Platform.

Unless otherwise stated in this Agreement, Sellers are responsible for determining the selling price of their Artwork.

8.1 Seller Pricing

Sellers are solely responsible for setting the prices of their Artwork.

Prices must:

• be accurate and not misleading;
• comply with applicable laws and regulations;
• reflect the total selling price displayed to the Buyer;
• accurately describe what is included in the purchase;
• remain current while the listing is active; and
• be updated promptly if any pricing changes occur.

Art is Lit does not normally set or negotiate the selling price of Artwork offered by independent Sellers.

8.2 Marketplace Commission

Art is Lit currently charges a standard marketplace commission of fifteen per cent (15%) on each completed sale.

Unless otherwise agreed in writing, the marketplace commission is calculated on the selling price of the Artwork, excluding:

• delivery or shipping charges paid separately by the Buyer;
• taxes collected on behalf of governmental authorities; and
• any other amounts that applicable law requires to be excluded.

The applicable commission will be deducted automatically before the Seller’s payout is processed.

8.3 What the Commission Supports

The marketplace commission contributes towards the cost of operating and improving the Art is Lit Platform, including:

• maintaining the online marketplace;
• secure payment processing;
• Buyer Protection features;
• the 48-hour Buyer Inspection Period;
• dispute resolution support;
• customer support;
• fraud prevention and security;
• Platform development and maintenance;
• marketing and promotion of the marketplace; and
• ongoing improvements to Seller tools and marketplace services.

8.4 Promotional Commission Rates

From time to time, Art is Lit may offer promotional commission rates to selected Sellers or as part of promotional campaigns.

Unless expressly stated otherwise:

• promotional rates apply only for the published promotional period;
• the standard marketplace commission of 15% will automatically apply when the promotion ends;
• promotional offers cannot normally be combined with other commission offers; and
• participation in a promotion does not create a permanent right to a reduced commission rate.

Art is Lit reserves the right to introduce, amend, extend, or withdraw promotional commission offers in accordance with their published terms.

8.5 Optional Seller Services

Art is Lit does not currently charge:

• listing fees;
• monthly subscription fees; or
• account registration fees.

If optional paid services become available in the future, such as:

• promoted listings;
• advertising packages;
• premium subscriptions;
• enhanced analytics;
• additional marketing opportunities; or
• other optional Seller services,

any applicable fees will be clearly explained before the Seller chooses to use those services.

No optional fee will be charged without the Seller’s knowledge and agreement.

8.6 Taxes

Sellers remain solely responsible for:

• determining whether they must register for VAT or other taxes;
• collecting, reporting, and paying any taxes for which they are legally responsible;
• complying with tax obligations in the countries in which they operate; and
• maintaining appropriate financial records.

Where required by law, Art is Lit or its payment providers may collect, report, or remit taxes on behalf of Sellers.

8.7 Pricing Errors

Sellers should take reasonable care to ensure that prices are accurate.

Where an obvious pricing error occurs because of:

• a typographical mistake;
• an accidental listing error;
• a technical fault; or
• another genuine mistake,

Art is Lit may temporarily suspend the listing or cancel the affected transaction before dispatch, acting reasonably and in accordance with applicable law.

Where payment has already been received, any approved refund will normally be processed using the Buyer’s original payment method.

8.8 Changes to Commission or Fees

Art is Lit may review its commission structure or introduce additional optional Seller services from time to time.

Where changes materially affect Sellers, we will provide reasonable notice before those changes take effect, unless immediate changes are required by law or for security reasons.

Current commission rates and applicable Seller fees will always be published on the Platform.

8.9 Transparency

Art is Lit is committed to maintaining a fair, transparent, and sustainable marketplace.

We believe Sellers should always understand:

• how marketplace commission is calculated;
• when commission is deducted;
• what services the commission supports;
• whether any optional fees apply; and
• how changes to fees or commission will be communicated.

By maintaining a transparent fee structure, we aim to build long-term trust with our Seller community and support the continued growth of independent artists and creative businesses.

9. Payments, Buyer Inspection Period and Seller Payouts

Art is Lit facilitates payments between Buyers and Sellers using approved third-party payment providers.

To protect Buyers and Sellers, payments may be temporarily held before being released to the Seller in accordance with this Agreement, the Terms & Conditions, and the Returns & Refunds Policy.

9.1 Payment Processing

All payments made through the Platform are processed securely using approved third-party payment providers.

Art is Lit does not store complete payment card details.

Sellers agree to comply with the terms and conditions of the relevant payment provider used by the Platform.

9.2 Buyer Inspection Period

To provide Buyers with confidence when purchasing Artwork online, eligible orders are subject to a 48-hour Buyer Inspection Period.

The inspection period begins when the shipping carrier confirms that the order has been delivered.

During this period:

• payment will normally remain on hold;
• the Buyer may inspect the Artwork;
• qualifying issues may be reported in accordance with the Returns & Refunds Policy; and
• payment will not normally be released until the inspection period has ended or the Buyer accepts the order earlier.

9.3 Seller Payouts

Where no qualifying issue has been reported during the Buyer Inspection Period, the order will normally proceed to payout.

Seller payouts will normally be released after the applicable payout holding period configured by Art is Lit and communicated to Sellers through the Platform, subject to:

• successful payment processing;
• completion of any required verification;
• no active disputes or chargebacks;
• compliance with this Agreement and the Terms & Conditions; and
• any reasonable fraud prevention or security checks.

Bank processing times and payment provider processing times may affect when funds appear in the Seller’s account.

9.4 Payment Holds

Art is Lit may temporarily delay or hold Seller payouts where reasonably necessary, including where:

• a Buyer has reported a qualifying issue;
• a dispute is being investigated;
• fraud or suspicious activity is suspected;
• verification requirements remain outstanding;
• a chargeback has been initiated;
• a payment provider is reviewing a transaction;
• there is evidence of a breach of this Agreement; or
• we are required to do so by law or by a payment provider.

Where reasonably practicable and legally permitted, Art is Lit will notify the Seller of any significant payment hold.

9.5 Refunds and Payment Adjustments

Where a refund is approved under the Returns & Refunds Policy, Art is Lit may:

• refund the Buyer using the original payment method;
• adjust or recover Seller payouts where appropriate;
• offset approved refunds against future payouts where permitted by law and this Agreement; or
• take any other reasonable action necessary to give effect to an approved refund.

Sellers agree to cooperate with Art is Lit in resolving refund requests fairly and promptly.

9.6 Chargebacks

If a Buyer disputes a payment with their bank or payment provider, Art is Lit may:

• temporarily suspend the associated payout;
• investigate the transaction;
• request supporting information from the Seller;
• provide relevant information to the payment provider; and
• recover funds where permitted by law, payment provider rules, or this Agreement.

Sellers are expected to provide any reasonably requested documentation promptly to assist in resolving chargebacks.

9.7 Failed Payments

Where a Buyer’s payment cannot be successfully authorised or processed:

• the order will normally not proceed;
• the Seller is not required to dispatch the Artwork;
• Art is Lit may cancel the order; and
• the Buyer may be invited to use an alternative payment method.

9.8 Seller Responsibilities

Sellers are responsible for ensuring that:

• payout information is accurate and up to date;
• bank account details remain valid;
• any requested verification is completed promptly;
• tax information is provided where required; and
• they comply with applicable payment provider requirements.

Delays caused by inaccurate Seller information are the Seller’s responsibility.

9.9 Financial Compliance

Art is Lit reserves the right to delay, restrict, suspend, or refuse payouts where reasonably necessary to:

• comply with applicable law;
• meet regulatory requirements;
• prevent fraud or financial crime;
• comply with payment provider obligations;
• protect Buyers, Sellers, or the Platform; or
• investigate suspected unlawful activity.

9.10 Transparency

Art is Lit is committed to providing a fair, secure, and transparent payment process.

Our payment procedures are designed to:

• protect Buyers while they inspect their purchases;
• ensure Sellers receive payment as promptly as reasonably possible once transaction requirements have been met;
• reduce fraud and payment disputes;
• support secure payment processing; and
• maintain trust throughout the Art is Lit marketplace.

10. Shipping, Packaging and Order Fulfilment

Art is Lit is committed to helping Sellers deliver Artwork safely, professionally, and within the timeframes communicated to Buyers.

Sellers are responsible for preparing, packaging, dispatching, and fulfilling orders in accordance with this Agreement, the Terms & Conditions, and the Shipping Policy.

10.1 Seller Responsibilities

Sellers are responsible for ensuring that every order is fulfilled professionally and with reasonable care.

This includes:

• preparing Artwork for dispatch;
• packaging Artwork appropriately for transportation;
• dispatching orders within the processing time stated in the listing;
• using suitable shipping services;
• providing accurate dispatch information;
• uploading tracking information where required or available; and
• communicating promptly with Buyers where issues arise.

10.2 Packaging Standards

Artwork must be packaged securely to minimise the risk of damage during handling and transportation.

Packaging should be appropriate for the type, size, weight, and fragility of the Artwork.

Where applicable, Sellers should use:

• protective wrapping;
• suitable internal cushioning;
• rigid packaging materials;
• waterproof protection where appropriate;
• reinforced corners for framed Artwork;
• clearly labelled fragile packaging where appropriate; and
• any additional protection reasonably required for safe delivery.

Sellers remain responsible for ensuring that Artwork is appropriately packaged before it is handed to the shipping carrier.

10.3 Dispatch Times

Sellers must dispatch orders within the processing time stated in the relevant listing.

If an unexpected delay occurs, the Seller should notify the Buyer as soon as reasonably practicable and, where appropriate, provide an updated estimated dispatch date.

Repeated failure to dispatch orders within the stated processing time may affect Seller performance and continued eligibility to sell through the Platform.

10.4 Shipping Services

Sellers should use reputable shipping providers suitable for the value and nature of the Artwork.

Art is Lit strongly recommends the use of tracked shipping for all orders and may require tracked delivery for certain categories of Artwork or higher-value transactions.

Where tracking is required, Sellers must upload accurate tracking information through the Seller Dashboard promptly after dispatch.

10.5 International Shipping

Sellers offering international delivery are responsible for:

• complying with export requirements;
• completing customs documentation accurately;
• complying with applicable shipping restrictions;
• declaring contents where legally required;
• complying with applicable sanctions and trade restrictions; and
• ensuring that the Artwork may lawfully be exported.

Where applicable, Buyers remain responsible for import duties, taxes, customs charges, and similar fees payable in their own country unless the listing clearly states otherwise.

10.6 Delivery Problems

If a shipment is delayed, lost, returned, or damaged, Sellers are expected to cooperate with the Buyer, the shipping provider, and Art is Lit in resolving the matter.

Where reasonably requested, Sellers should provide:

• tracking information;
• proof of dispatch;
• photographs of packaging where available;
• shipping documentation; or
• other relevant information.

Any refund or compensation will be handled in accordance with the Returns & Refunds Policy and applicable law.

10.7 Collections and Local Delivery

Where the Platform supports local collection or local delivery, Sellers must ensure that:

• collection arrangements are agreed clearly with the Buyer;
• reasonable records of collection are maintained where appropriate;
• local deliveries are completed professionally; and
• any applicable Platform procedures are followed.

Art is Lit may introduce additional requirements for local collection or delivery services in the future.

10.8 Communication with Buyers

Sellers should keep Buyers reasonably informed where delays or unexpected issues affect an order.

Professional and timely communication often helps prevent disputes and contributes to a positive buying experience.

10.9 Seller Performance

Art is Lit may monitor order fulfilment performance, including:

• dispatch times;
• order completion rates;
• tracking upload rates;
• customer complaints relating to fulfilment;
• cancellation rates; and
• other reasonable performance indicators.

Persistent failure to meet reasonable fulfilment standards may result in guidance, warnings, temporary restrictions, suspension, or other action in accordance with this Agreement.

10.10 Our Commitment

Art is Lit is committed to helping Sellers provide a reliable and professional delivery experience.

By encouraging secure packaging, timely dispatch, tracked shipping, and clear communication, we aim to protect Artwork during transit, reduce disputes, and build lasting trust between Buyers and Sellers.

We recognise that every piece of Artwork is unique, and we encourage Sellers to package and ship each order with the same care and attention that went into creating it.

11. Customer Service, Communication and Seller Standards

Art is Lit believes that outstanding customer service is an essential part of every successful creative business.

Sellers play a key role in creating a positive buying experience by communicating professionally, responding promptly, fulfilling orders responsibly, and treating Buyers with courtesy and respect.

Our aim is to build a marketplace where excellent service is recognised, trust is encouraged, and long-term relationships between Buyers and Sellers can flourish.

11.1 Professional Conduct

Sellers are expected to conduct themselves professionally at all times when using the Platform.

This includes:

• communicating courteously and respectfully;
• acting honestly and transparently;
• responding constructively to questions or concerns;
• treating Buyers fairly and without discrimination; and
• complying with this Agreement, the Terms & Conditions, and all applicable laws.

11.2 Communication with Buyers

Sellers should respond to Buyer enquiries within a reasonable time.

Communications should be:

• accurate;
• professional;
• polite;
• relevant to the transaction; and
• free from offensive, abusive, or misleading language.

If a Seller becomes aware of a delay or issue affecting an order, they should inform the Buyer as soon as reasonably practicable.

11.3 Order Support

Sellers should provide reasonable assistance throughout the order process, including where Buyers require information about:

• Artwork;
• dispatch;
• delivery;
• packaging;
• care instructions;
• returns;
• approved refunds; or
• other matters directly relating to the purchase.

Where an issue cannot be resolved directly, Sellers should cooperate with Art is Lit during any investigation or dispute resolution process.

11.4 Customer Satisfaction

Sellers are encouraged to provide a buying experience that reflects the values of the Art is Lit marketplace.

This includes:

• accurate listings;
• careful packaging;
• timely dispatch;
• honest communication;
• prompt responses;
• professional presentation; and
• fair resolution of customer concerns.

Positive customer experiences help strengthen trust across the Platform and support the long-term success of Sellers.

11.5 Reviews and Feedback

Buyers may be invited to leave reviews following completed purchases.

Sellers should welcome genuine feedback as an opportunity to improve their products and services.

Sellers must not:

• request fake reviews;
• offer incentives in exchange for positive reviews;
• pressure Buyers to change or remove reviews;
• submit reviews for their own listings; or
• otherwise manipulate the review system.

Where public responses to reviews are available, Sellers should respond professionally and respectfully.

11.6 Performance Standards

Art is Lit may consider a range of factors when reviewing Seller performance, including:

• order fulfilment;
• dispatch times;
• communication with Buyers;
• cancellation rates;
• dispute history;
• refund history;
• customer feedback;
• compliance with Platform policies; and
• other reasonable indicators of Seller performance.

These factors may be considered when determining continued eligibility to sell, participation in promotional opportunities, or future marketplace features.

11.7 Continuous Improvement

Art is Lit may provide guidance, educational resources, recommendations, or best practice materials to help Sellers improve their business and customer experience.

Sellers are encouraged to make reasonable use of these resources to continually improve the quality of their products, listings, and customer service.

11.8 Respectful Community

Art is Lit values a welcoming, inclusive, and supportive creative community.

Sellers must not:

• harass, threaten, intimidate, or abuse Buyers or other Users;
• discriminate against any individual or group;
• publish offensive or unlawful content;
• deliberately damage the reputation of another Seller;
• misuse the Platform’s communication tools; or
• engage in behaviour that undermines trust within the marketplace.

11.9 Marketplace Standards

Where Art is Lit reasonably believes that a Seller is consistently failing to meet expected service standards, we may:

• provide guidance or recommendations;
• issue a warning;
• request improvements;
• temporarily restrict certain Seller features;
• suspend selling privileges; or
• take other reasonable action in accordance with this Agreement.

Where appropriate and legally permitted, Sellers will normally be given an opportunity to address concerns before more serious action is taken.

11.10 Our Commitment

Art is Lit is committed to creating a marketplace where creativity is supported by exceptional service.

By encouraging professional communication, honest trading, and respect for Buyers and fellow Sellers, we aim to foster a community where independent artists and creative businesses can thrive.

We believe that excellent customer service is not only good business—it is an important part of building trust, encouraging repeat customers, and strengthening the reputation of the entire Art is Lit marketplace.

12. Returns, Refunds and Seller Responsibilities

Art is Lit is committed to providing a fair and transparent returns and refunds process that protects Buyers, Sellers, and the integrity of the marketplace.

Sellers are expected to cooperate with Buyers and Art is Lit when a return, refund, or dispute arises and to comply with this Agreement, the Terms & Conditions, and the Returns & Refunds Policy.

12.1 Buyer Inspection Period

Eligible orders are subject to the 48-hour Buyer Inspection Period, which begins when the shipping carrier confirms delivery.

During this period:

• payment will normally remain on hold;
• Buyers may inspect the Artwork;
• Buyers may report qualifying issues in accordance with the Returns & Refunds Policy; and
• Sellers should be prepared to respond promptly if contacted regarding an issue.

The Buyer Inspection Period forms part of Art is Lit’s Buyer Protection process and helps ensure fairness for both Buyers and Sellers.

12.2 Seller Cooperation

Where a Buyer reports a qualifying issue, Sellers are expected to:

• respond promptly and professionally;
• cooperate with Art is Lit during any investigation;
• provide any reasonably requested information or evidence;
• assist in resolving the matter fairly; and
• comply with any reasonable requests relating to the dispute.

Failure to cooperate may affect the outcome of the dispute and the Seller’s standing on the Platform.

12.3 Evidence

Where reasonably requested, Sellers should provide evidence including, where available:

• photographs of the Artwork before dispatch;
• photographs of the packaging;
• proof of dispatch;
• tracking information;
• delivery confirmation;
• communications relating to the order; and
• any other information reasonably required to investigate the matter.

Providing clear evidence helps resolve disputes more quickly and fairly.

12.4 Approved Returns

Where a return is approved under the Returns & Refunds Policy, Sellers must:

• accept the authorised return;
• cooperate with the agreed return process;
• inspect the returned Artwork promptly upon receipt;
• notify Art is Lit promptly if any issue arises with the returned item; and
• comply with any reasonable instructions issued by Art is Lit during the return process.

Returns should only be processed through the procedures approved by Art is Lit.

12.5 Refunds

Where a refund has been approved in accordance with the Returns & Refunds Policy, Art is Lit may:

• refund the Buyer using the original payment method;
• adjust or recover Seller payouts where appropriate;
• offset approved refunds against future payouts where permitted by law and this Agreement; or
• take any other reasonable action necessary to implement the approved outcome.

Sellers acknowledge that Art is Lit may administer refunds on behalf of the marketplace where appropriate.

12.6 Return Shipping

Where a return is approved, responsibility for return shipping costs will be determined in accordance with the Returns & Refunds Policy and applicable law.

Where a Seller is responsible for the issue—for example, because the Artwork was materially misdescribed, incorrectly supplied, or inadequately packaged—the Seller may be responsible for reasonable return shipping costs.

12.7 Seller Responsibilities

Sellers should take reasonable steps to minimise the likelihood of returns by:

• writing accurate listings;
• providing clear photographs;
• describing dimensions accurately;
• packaging Artwork carefully;
• dispatching promptly;
• communicating professionally with Buyers; and
• providing care instructions where appropriate.

Preventing avoidable issues benefits both Buyers and Sellers and helps maintain confidence in the Platform.

12.8 Fraud Prevention

Art is Lit recognises that fraudulent activity may affect both Buyers and Sellers.

Where fraud is reasonably suspected, Art is Lit may:

• request additional evidence;
• delay payouts;
• investigate the transaction;
• consult payment providers or shipping providers;
• suspend the return process where appropriate; or
• take any other reasonable action permitted by this Agreement or applicable law.

These measures are intended to protect honest Buyers, responsible Sellers, and the integrity of the marketplace.

12.9 Marketplace Decisions

Where Art is Lit is asked to assist with resolving a dispute, we will consider all relevant information reasonably available, including:

• the listing;
• communications between the Buyer and Seller;
• tracking information;
• photographs;
• supporting documentation; and
• the Returns & Refunds Policy.

Art is Lit will seek to make decisions fairly, impartially, and in accordance with this Agreement, the Terms & Conditions, and applicable law.

12.10 Our Commitment

Art is Lit believes that a fair returns and refunds process strengthens confidence throughout the marketplace.

By encouraging cooperation, honest communication, and prompt resolution of genuine issues, we aim to protect Buyers, support responsible Sellers, and maintain a trusted marketplace where creativity and professionalism can thrive.

13. Intellectual Property and Seller Content

Art is Lit is committed to protecting the intellectual property rights of artists, creators, and other rights holders.

Sellers retain ownership of their original creative work while granting Art is Lit the limited rights necessary to operate, promote, and improve the Platform.

13.1 Ownership of Artwork

Unless otherwise agreed in writing, Sellers retain ownership of all intellectual property rights in the Artwork they create and upload to the Platform.

Selling physical Artwork transfers ownership of the physical item to the Buyer but does not transfer copyright or any other intellectual property rights, unless the Seller expressly states otherwise in writing.

Nothing in this Agreement transfers ownership of the Seller’s intellectual property to Art is Lit.

13.2 Seller Content

Sellers remain responsible for all content they upload or publish through the Platform, including:

• Artwork images;
• product photographs;
• listing descriptions;
• titles;
• biographies;
• logos;
• banners;
• videos;
• digital files;
• marketing content; and
• any other material published through the Seller Account.

By uploading content, the Seller confirms that they have the necessary rights and permissions to use that content.

13.3 Licence Granted to Art is Lit

By uploading or publishing Seller Content, the Seller grants Art is Lit a non-exclusive, worldwide, royalty-free, revocable licence to:

• display the Artwork and Seller Content on the Platform;
• reproduce listings for the operation of the marketplace;
• promote the Seller and their Artwork;
• feature Artwork in newsletters, emails, blogs, and social media;
• use Artwork in advertising and marketing campaigns relating to the Platform;
• resize, crop, compress, or otherwise optimise content for technical purposes;
• create thumbnails and preview images; and
• otherwise operate, maintain, improve, and promote the Art is Lit marketplace.

This licence is granted solely for purposes connected with the operation and promotion of Art is Lit and does not transfer ownership of the Seller’s intellectual property.

13.4 Duration of the Licence

The licence granted under this Agreement continues while the Seller’s content is available on the Platform.

Following removal of a listing or closure of a Seller Account, Art is Lit will cease using the Seller’s content within a reasonable period, except where continued use is reasonably necessary for:

• legal compliance;
• dispute resolution;
• maintaining transaction records;
• archived marketing materials already published;
• backup systems; or
• legitimate business record-keeping.

13.5 Seller Warranties

The Seller warrants that:

• they own the intellectual property rights in the Artwork or have the legal authority to sell and publish it;
• the Artwork does not knowingly infringe the rights of another person;
• all uploaded content has been lawfully obtained;
• the listing does not falsely claim authorship;
• all necessary permissions have been obtained where third-party content is used; and
• the content complies with this Agreement and applicable law.

13.6 Copyright Infringement

If Art is Lit receives a complaint alleging that Seller Content infringes another person’s intellectual property rights, we may:

• request further information from the Seller;
• request evidence of ownership or permission;
• temporarily suspend the listing;
• remove the content while the matter is investigated;
• restrict access to the Seller Account where appropriate; or
• take any other reasonable action necessary to comply with applicable law or protect the rights of others.

Knowingly submitting infringing content may result in suspension or termination of selling privileges.

13.7 Buyer’s Rights

Unless expressly stated otherwise in the listing, Buyers purchase ownership of the physical Artwork only.

Buyers do not automatically acquire:

• copyright;
• commercial use rights;
• reproduction rights;
• licensing rights;
• rights to create derivative works; or
• any other intellectual property rights.

Any transfer of intellectual property rights must be agreed separately in writing between the Seller and the Buyer.

13.8 Moral Rights

Where recognised by applicable law, nothing in this Agreement requires a Seller to waive any moral rights they hold in relation to their Artwork.

This includes, where applicable, the right to be identified as the creator of the Artwork and the right to object to derogatory treatment of their work.

13.9 Respect for Creativity

Art is Lit values originality, innovation, and artistic expression.

We encourage Sellers to respect the intellectual property rights of fellow artists and creators while protecting and promoting their own creative work responsibly.

13.10 Our Commitment

Art is Lit believes that artists should remain in control of their creativity.

Our role is to provide a trusted marketplace where creative work can be discovered, promoted, and sold while respecting the intellectual property rights of everyone involved.

We are committed to supporting creators, responding fairly to intellectual property concerns, and helping build a marketplace founded on creativity, integrity, and mutual respect.

14. AI-Generated Artwork and Responsible Use of Artificial Intelligence

Art is Lit welcomes innovation and recognises that artificial intelligence (AI) is becoming an increasingly important creative tool.

We believe Buyers should be able to make informed purchasing decisions and understand how Artwork has been created. For this reason, transparency is a fundamental principle of the Art is Lit marketplace.

Sellers are responsible for accurately describing the role of AI in the creation of any Artwork offered for sale.

14.1 AI-Assisted and AI-Generated Artwork

Where artificial intelligence has been used in the creative process, Sellers must accurately describe the Artwork.

For the purposes of this Agreement:

• AI-Assisted Artwork means Artwork where artificial intelligence has been used as one creative tool within a process involving significant human creativity, judgement, or artistic input.
• AI-Generated Artwork means Artwork that has been created primarily through artificial intelligence systems, with limited or no substantial creative modification by the Seller after generation.

Where there is uncertainty, Sellers should choose the description that most accurately reflects the creative process and provide additional explanation within the listing where appropriate.

14.2 Disclosure Requirements

Sellers must clearly disclose where AI has played a material role in the creation of Artwork.

Where applicable, listings should accurately indicate whether the Artwork is:

• entirely created by the Seller without the use of AI;
• AI-assisted;
• AI-generated; or
• created using a combination of traditional and AI-assisted techniques.

This information should be presented clearly so that Buyers can make informed purchasing decisions.

14.3 Seller Responsibilities

Sellers remain fully responsible for all Artwork they list, regardless of whether AI has been used.

By listing AI-related Artwork, the Seller confirms that:

• they have the legal right to use, publish, and sell the Artwork;
• they have complied with the terms of any AI tools or services used;
• the listing accurately describes the role of AI;
• the Artwork does not knowingly infringe the intellectual property rights of another person; and
• all information provided is accurate and not misleading.

The use of AI does not reduce the Seller’s responsibilities under this Agreement.

14.4 Intellectual Property and AI

Because laws relating to artificial intelligence continue to evolve, Sellers are responsible for ensuring that their use of AI complies with applicable laws, intellectual property requirements, and the licence terms of any AI platform they use.

Where legal ownership or licensing restrictions apply, Sellers must not upload or sell Artwork unless they have the necessary rights to do so.

14.5 Misrepresentation

Sellers must not:

• describe AI-generated Artwork as entirely handmade or traditionally created if that would be misleading;
• conceal the material use of AI where disclosure is required under this Agreement;
• falsely claim authorship of another person’s work;
• knowingly upload AI-generated content that infringes copyright or other intellectual property rights; or
• otherwise mislead Buyers regarding the origin or creation of the Artwork.

Knowingly providing false or misleading information may result in listing removal, suspension of Seller privileges, or termination of the Seller Account.

14.6 Review of AI Listings

Art is Lit may review listings where there are reasonable concerns regarding:

• inaccurate AI disclosures;
• misleading descriptions;
• authenticity;
• copyright concerns;
• intellectual property complaints; or
• compliance with this Agreement.

Where appropriate, we may request additional information before deciding whether a listing should remain on the Platform.

14.7 Future AI Standards

As technology and applicable laws evolve, Art is Lit may introduce additional guidance, policies, categories, or verification processes relating to AI-generated or AI-assisted Artwork.

Where material changes affect Sellers, reasonable notice will be provided in accordance with this Agreement and the Terms & Conditions.

14.8 Our Commitment

Art is Lit believes that traditional, handmade, digital, and AI-assisted creativity can all have a place within a trusted marketplace when presented honestly and transparently.

Our objective is not to favour one creative method over another, but to ensure that Buyers receive clear information and that all Sellers compete on a fair, transparent, and respectful basis.

By encouraging openness about the creative process, we aim to support innovation while maintaining confidence in the Art is Lit marketplace.

15. Seller Performance, Quality Standards and Marketplace Recognition

Art is Lit is committed to supporting Sellers in building successful creative businesses while maintaining a trusted, high-quality marketplace for Buyers.

To achieve this, we may monitor certain performance indicators and encourage continuous improvement through guidance, education, and recognition programmes.

Our approach is intended to promote excellence, reward professionalism, and help Sellers provide an outstanding customer experience.

15.1 Performance Standards

Sellers are expected to maintain professional standards throughout their use of the Platform.

Performance may be assessed by considering factors including:

• order fulfilment;
• dispatch within stated processing times;
• communication with Buyers;
• accuracy of listings;
• customer feedback and reviews;
• cancellation rates;
• refund and dispute history;
• compliance with this Agreement;
• compliance with Platform policies; and
• other reasonable indicators relevant to maintaining marketplace quality.

No single performance indicator will automatically determine a Seller’s standing. Art is Lit will consider the overall circumstances and act reasonably.

15.2 Continuous Improvement

Art is Lit encourages Sellers to continually improve their business by:

• maintaining accurate listings;
• providing high-quality photographs;
• responding promptly to Buyer enquiries;
• packaging Artwork carefully;
• dispatching orders on time;
• resolving issues professionally; and
• keeping their store information current.

Guidance, educational materials, and best practice recommendations may be provided to support Sellers in achieving these standards.

15.3 Seller Recognition

To recognise outstanding performance, Art is Lit may introduce voluntary or invitation-based recognition programmes.

These may include, for example:

• Verified Seller;
• Featured Artist;
• Independent Artist;
• Gallery Partner;
• International Seller; or
• other recognition programmes introduced by Art is Lit from time to time.

Recognition programmes are intended to highlight positive contributions to the marketplace and do not guarantee increased visibility, sales, or commercial success.

Art is Lit may determine the eligibility criteria for such programmes and may review, suspend, or withdraw recognition where those criteria are no longer met.

15.4 Seller Performance Information

Art is Lit may make performance information available through the Seller Dashboard to help Sellers monitor and improve their business.

This information may include:

• dispatch performance;
• response times;
• order completion rates;
• customer satisfaction;
• review summaries;
• return and refund trends;
• repeat customer information; and
• other relevant business insights.

Performance information is provided to support continuous improvement and should not be regarded as a guarantee of future performance.

15.5 Marketplace Support

Art is Lit may provide educational resources, webinars, articles, guides, templates, or other support materials to assist Sellers in developing their businesses.

Participation in these resources is voluntary unless otherwise stated.

15.6 Failure to Meet Standards

Where a Seller consistently fails to meet reasonable marketplace standards, Art is Lit may, acting reasonably and proportionately:

• provide guidance or recommendations;
• request improvements;
• issue a warning;
• temporarily restrict certain Seller features;
• suspend selling privileges;
• remove listings where appropriate; or
• take other action permitted under this Agreement.

Except where immediate action is necessary to protect Buyers, comply with legal obligations, or maintain the security or integrity of the Platform, Sellers will normally be given an opportunity to address concerns before more serious action is taken.

15.7 Fair Assessment

Art is Lit recognises that exceptional circumstances may affect Seller performance.

When reviewing performance, we may take into account relevant factors such as:

• verified shipping disruptions;
• Force Majeure Events;
• technical issues affecting the Platform;
• serious illness or other exceptional personal circumstances notified to us; or
• other information reasonably relevant to the matter.

Our aim is to assess Seller performance fairly, consistently, and proportionately.

15.8 Our Commitment

Art is Lit believes that the success of our marketplace depends on the success of our Sellers.

By encouraging high standards, recognising excellence, providing practical support, and promoting continuous improvement, we aim to create a marketplace where artists and creative businesses can grow with confidence while Buyers enjoy a consistently positive experience.

We are committed to treating Sellers fairly, acting transparently, and fostering a creative community built on trust, professionalism, and mutual respect.

16. Suspension, Restriction and Termination of Seller Accounts

Art is Lit is committed to maintaining a trusted, secure, and professional marketplace for Buyers and Sellers.

Where necessary, we may suspend, restrict, or terminate Seller Accounts to protect the Platform, comply with legal obligations, or uphold the standards set out in this Agreement.

Our objective is to act fairly, reasonably, and proportionately, taking into account the circumstances of each case.

16.1 Grounds for Restriction or Suspension

Art is Lit may temporarily restrict or suspend some or all Seller privileges where we reasonably believe it is necessary to:

• investigate a suspected breach of this Agreement or the Terms & Conditions;
• investigate fraud, unlawful activity, or suspicious transactions;
• protect Buyers, Sellers, or the Platform;
• complete identity or business verification;
• investigate repeated customer complaints;
• investigate intellectual property concerns;
• comply with applicable laws or payment provider requirements;
• investigate unusual account activity; or
• maintain the security or integrity of the Platform.

Restrictions may include limiting access to listings, pausing new sales, delaying payouts, or temporarily restricting access to the Seller Dashboard.

16.2 Performance-Related Action

Where a Seller consistently fails to meet reasonable marketplace standards, Art is Lit may, where appropriate:

• provide guidance or recommendations;
• request corrective action;
• issue a formal warning;
• temporarily restrict selected Seller features;
• suspend listings;
• temporarily suspend selling privileges; or
• take other reasonable action necessary to protect the marketplace.

Examples may include:

• repeated late dispatches;
• repeated cancellations;
• consistently poor customer service;
• failure to respond to Buyers;
• repeated breaches of Platform policies; or
• failure to cooperate during dispute resolution.

16.3 Immediate Suspension

Art is Lit may suspend or terminate a Seller Account without prior notice where we reasonably believe immediate action is necessary, including where there is evidence of:

• fraud or attempted fraud;
• criminal activity;
• serious intellectual property infringement;
• sale of counterfeit or prohibited items;
• serious or repeated deception of Buyers;
• misuse of payment systems;
• serious cybersecurity risks;
• unlawful activity; or
• any situation where immediate action is necessary to protect Buyers, the Platform, or comply with legal obligations.

16.4 Seller Notification

Where reasonably practicable and legally permitted, Art is Lit will inform the Seller of:

• the reason for the action taken;
• any information required from the Seller;
• any steps that may help resolve the issue; and
• whether the decision may be reviewed or appealed.

There may be circumstances where we cannot disclose full details because doing so would:

• compromise security;
• prejudice an investigation;
• infringe the rights of another person; or
• breach legal obligations.

16.5 Seller Appeals

If a Seller believes that a suspension or restriction has been applied in error, they may contact Art is Lit to request a review.

Art is Lit will consider any additional information provided and review the decision fairly, reasonably, and impartially.

Submitting an appeal does not automatically restore selling privileges.

16.6 Effect of Suspension or Termination

Where a Seller Account is suspended or terminated:

• listings may be removed or hidden from public view;
• new sales may be prevented;
• access to Seller features may be restricted;
• outstanding disputes may continue;
• payouts may be delayed while appropriate checks are completed;
• legal obligations that arose before suspension or termination will continue to apply; and
• Art is Lit may retain information where required by law or as explained in the Privacy Policy.

Termination does not automatically cancel completed orders or release either party from obligations relating to existing transactions.

16.7 Voluntary Closure

A Seller may request to close their Seller Account at any time.

Before closing an Account, Sellers should ensure that:

• all accepted orders have been fulfilled;
• outstanding disputes have been resolved where reasonably possible;
• payout information remains accurate until all payments have been processed; and
• any outstanding contractual obligations have been satisfied.

Certain information may continue to be retained where required by law or for legitimate business purposes.

16.8 Reinstatement

Following suspension, Art is Lit may reinstate a Seller Account where:

• the issue has been resolved;
• required verification has been completed;
• the Seller has demonstrated compliance with this Agreement; or
• we are satisfied that reinstatement is appropriate.

Reinstatement is at the reasonable discretion of Art is Lit and may be subject to conditions designed to protect the Platform and its Users.

16.9 Our Commitment

Art is Lit values the contribution that Sellers make to our creative community.

Our intention is always to support Sellers in meeting marketplace standards and to resolve issues through guidance and cooperation wherever reasonably possible.

Where enforcement action becomes necessary, we will seek to act consistently, fairly, transparently, and in accordance with this Agreement, the Terms & Conditions, and applicable law.

17. Compliance with Laws, Taxes and Regulatory Responsibilities

Art is Lit provides a marketplace that enables independent Sellers to offer their Artwork to Buyers.

Each Seller operates independently and is responsible for complying with all laws, regulations, and legal obligations that apply to their business, products, and activities.

Nothing in this Agreement creates a partnership, agency, employment relationship, or joint venture between Art is Lit and any Seller.

17.1 Compliance with Applicable Laws

Sellers must comply with all applicable laws and regulations relevant to their activities, including those relating to:

• consumer protection;
• business registration and licensing where applicable;
• taxation;
• intellectual property;
• advertising and marketing;
• product safety;
• sanctions and export controls;
• anti-money laundering requirements where applicable; and
• any other laws that apply to their business or Artwork.

Sellers remain responsible for ensuring that the sale of their Artwork is lawful in every country or territory in which they choose to sell.

17.2 Tax Responsibilities

Sellers are solely responsible for:

• determining whether they are required to register for VAT or other taxes;
• charging taxes where legally required;
• reporting income and taxes to the relevant authorities;
• paying any taxes, duties, or similar charges for which they are legally responsible; and
• maintaining accurate financial and business records.

Art is Lit does not provide tax, accounting, or financial advice.

Sellers should obtain independent professional advice where appropriate.

17.3 International Sales

Where Sellers choose to offer international shipping, they are responsible for complying with all applicable international legal requirements, including:

• customs declarations;
• export documentation;
• trade restrictions;
• sanctions;
• import and export controls; and
• any licensing requirements applicable to their Artwork.

Unless otherwise stated in the listing, Buyers remain responsible for any import duties, taxes, customs charges, or similar fees payable in their country of destination.

17.4 Product Safety and Accuracy

Sellers are responsible for ensuring that their Artwork and related listings:

• comply with applicable product safety laws where relevant;
• are accurately described;
• do not contain misleading information;
• comply with consumer protection legislation; and
• include any legally required warnings or instructions.

Where Artwork requires special handling, care instructions, or safety information, Sellers should include this clearly within the listing or provide it with the order.

17.5 Regulatory Cooperation

Where reasonably required by law, regulation, payment providers, or competent authorities, Sellers agree to cooperate with Art is Lit by providing information or documentation reasonably necessary to:

• verify compliance;
• investigate suspected unlawful activity;
• respond to legal requests;
• comply with payment provider obligations; or
• fulfil reporting obligations imposed by law.

Art is Lit will only request information that is reasonably necessary for these purposes.

17.6 Changes in the Law

Laws and regulations may change over time.

Sellers remain responsible for ensuring that they continue to comply with legal requirements applicable to their business, even where those requirements change after registration.

Art is Lit may update this Agreement or introduce additional compliance requirements where reasonably necessary to reflect changes in applicable law or regulatory guidance.

17.7 Independent Businesses

Each Seller acknowledges that they operate their own independent business.

Except where expressly stated otherwise in this Agreement:

• Sellers are responsible for their own commercial decisions;
• Sellers determine the prices of their Artwork;
• Sellers remain responsible for their own legal and tax obligations; and
• Sellers are responsible for maintaining any licences, registrations, or insurance appropriate to their business.

Nothing in this Agreement makes Art is Lit responsible for the day-to-day operation of a Seller’s business.

17.8 Our Commitment

Art is Lit is committed to operating a lawful, transparent, and responsible marketplace.

We will continue to develop our Platform in line with applicable legal and regulatory requirements while supporting Sellers through clear guidance and transparent policies.

By working together and respecting our respective legal responsibilities, we can help create a marketplace that is trusted by Buyers, valued by Sellers, and built for long-term success.

18. Limitation of Liability

This section explains the extent of Art is Lit’s responsibility in relation to the services provided to Sellers through the Platform.

Nothing in this Agreement excludes or limits any liability that cannot legally be excluded or limited under applicable law.

18.1 Marketplace Services

Art is Lit provides an online marketplace that enables independent Sellers to promote and sell their Artwork to Buyers.

While we use reasonable care in providing our services, we do not guarantee that:

• every listing will generate sales;
• the Platform will always be available without interruption;
• Buyers will complete every transaction;
• every payment will be successfully processed;
• every dispute will be resolved in a Seller’s favour; or
• the Platform will always operate without technical issues.

Art is Lit provides the marketplace infrastructure but does not guarantee commercial success.

18.2 Seller Responsibility

Sellers remain solely responsible for:

• their Artwork;
• their listings;
• pricing decisions;
• customer communications;
• order fulfilment;
• packaging;
• shipping;
• tax obligations;
• compliance with applicable laws; and
• the operation of their independent business.

Art is Lit is not responsible for decisions made by Sellers in the course of operating their businesses.

18.3 Platform Availability

Art is Lit aims to maintain a reliable and secure Platform.

However, temporary interruptions may occur due to:

• scheduled maintenance;
• software updates;
• technical faults;
• internet or telecommunications failures;
• cyber incidents;
• third-party service interruptions; or
• circumstances beyond our reasonable control.

We will use reasonable efforts to minimise disruption but cannot guarantee uninterrupted availability.

18.4 Third-Party Services

The Platform relies on a number of independent third-party providers, including providers of:

• payment processing;
• shipping and logistics;
• cloud hosting;
• identity verification;
• authentication services (such as Google or Facebook);
• analytics; and
• other operational services.

Art is Lit is not responsible for failures, delays, interruptions, or actions attributable solely to those third-party providers.

Nothing in this section affects any rights Sellers may have directly against those providers.

18.5 Indirect or Consequential Loss

To the fullest extent permitted by applicable law, Art is Lit shall not be liable for any indirect or consequential loss arising from the use of the Platform, including:

• loss of profits;
• loss of business opportunities;
• loss of anticipated savings;
• loss of goodwill;
• loss of revenue;
• loss of data; or
• interruption to business,

except where such liability cannot legally be excluded.

18.6 Liability Cap

To the fullest extent permitted by applicable law, Art is Lit’s total liability to a Seller arising out of or in connection with this Agreement shall not exceed the total amount of marketplace commission paid by that Seller to Art is Lit during the twelve (12) months immediately preceding the event giving rise to the claim, or £1,000, whichever is greater.

This limitation does not apply where liability cannot legally be limited under applicable law.

18.7 Matters We Cannot Exclude

Nothing in this Agreement excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of statutory rights that cannot legally be excluded;
• any liability that applicable law prohibits us from excluding or limiting; or
• any other liability that cannot lawfully be excluded or limited.

18.8 Force Majeure

Art is Lit shall not normally be liable for delays or failures to perform obligations where such delays or failures result directly from a Force Majeure Event, as defined in the Terms & Conditions.

18.9 Seller Insurance

Depending on the nature and value of the Artwork they sell, Sellers are encouraged to obtain appropriate insurance covering, where relevant:

• public liability;
• product liability;
• professional indemnity (where applicable);
• business contents;
• goods in transit; and
• any other insurance appropriate to their business activities.

Art is Lit does not provide insurance for Sellers unless expressly stated otherwise.

18.10 Our Commitment

Art is Lit is committed to operating a reliable, transparent, and professionally managed marketplace.

While we cannot eliminate every commercial or technical risk associated with online selling, we will continue to develop the Platform responsibly, provide fair marketplace services, and act reasonably in accordance with this Agreement and applicable law.

Nothing in this section affects any legal rights that cannot be excluded under applicable law.

19. Indemnity

Sellers are responsible for ensuring that their activities on the Art is Lit Platform comply with this Seller Agreement, the Terms & Conditions, applicable laws, and the rights of Buyers, other Sellers, and third parties.

Where a Seller’s actions cause Art is Lit to suffer loss or become subject to legal claims, the Seller may be required to compensate Art is Lit in accordance with this section.

Nothing in this Agreement limits any rights or remedies available to Art is Lit under applicable law.

19.1 Seller Responsibility

Each Seller accepts responsibility for:

• the Artwork they offer for sale;
• the accuracy of their listings;
• their communications with Buyers;
• compliance with applicable laws;
• compliance with this Agreement and the Terms & Conditions; and
• the operation of their independent business.

Sellers remain responsible for ensuring that their activities do not infringe the rights of others.

19.2 Seller Indemnity

To the fullest extent permitted by applicable law, the Seller agrees to indemnify and keep indemnified Art is Lit Ltd, its directors, officers, employees, contractors, agents, and authorised representatives against any reasonable losses, liabilities, damages, costs, expenses, or claims (including reasonable legal costs) arising directly from or in connection with:

• the Seller’s breach of this Agreement or the Terms & Conditions;
• the Seller’s breach of applicable law;
• negligent, fraudulent, deceptive, or unlawful conduct by the Seller;
• infringement of copyright, trade marks, design rights, patents, or other intellectual property rights;
• inaccurate, misleading, or unlawful listings;
• counterfeit, prohibited, or unauthorised Artwork;
• failure to fulfil contractual obligations to Buyers;
• product safety issues for which the Seller is responsible;
• misuse of the Platform; or
• any legal claim brought against Art is Lit that results directly from the Seller’s acts or omissions.

This indemnity applies only to the extent that the relevant loss or claim has been caused by the Seller’s actions or failure to comply with their legal or contractual obligations.

19.3 Cooperation

Where Art is Lit seeks to rely on this indemnity, we will normally:

• notify the Seller of the relevant claim or issue as soon as reasonably practicable;
• provide reasonable information about the matter where legally permitted;
• allow the Seller a reasonable opportunity to provide information relevant to the claim; and
• cooperate with the Seller where appropriate to achieve a fair and efficient resolution.

Nothing in this section prevents Art is Lit from taking immediate action where necessary to:

• comply with applicable law;
• protect Buyers or the Platform;
• minimise potential losses; or
• respond to urgent legal or regulatory requirements.

19.4 Recovery of Losses

Where a Seller is responsible for losses covered by this indemnity, Art is Lit may, where permitted by law and acting reasonably:

• recover agreed or legally determined amounts directly from the Seller;
• deduct amounts from future Seller payouts;
• offset sums owed against monies otherwise payable to the Seller; or
• pursue any other lawful remedy available.

Where appropriate, Art is Lit will provide the Seller with details of the amounts claimed and the basis on which they have been calculated.

19.5 Exclusions

Nothing in this section requires a Seller to compensate Art is Lit for losses arising solely from:

• Art is Lit’s own negligence;
• Art is Lit’s fraud or fraudulent misrepresentation;
• Art is Lit’s breach of this Agreement; or
• circumstances where applicable law does not permit such recovery.

19.6 Survival

The obligations contained in this section continue after a Seller Account has been suspended, closed, or terminated to the extent necessary to resolve outstanding claims, disputes, investigations, legal proceedings, or liabilities arising before the Agreement came to an end.

19.7 Our Commitment

Art is Lit believes responsibility should rest with the party whose actions caused the relevant loss or legal claim.

This indemnity is intended to allocate responsibility fairly, encourage responsible trading, and protect the long-term integrity of the Art is Lit marketplace while respecting the legal rights of all parties.

Art is Lit will apply this section reasonably, proportionately, and in accordance with applicable law.

20. Governing Law and Jurisdiction

Art is Lit is a company registered in England and Wales and operates the Platform in accordance with applicable laws.

This Seller Agreement explains the legal relationship between Art is Lit and Sellers using the Platform. This section sets out which laws apply to this Agreement and how legal disputes will be handled.

20.1 Governing Law

This Seller Agreement, together with any non-contractual obligations arising out of or in connection with it, shall be governed by and interpreted in accordance with the laws of England and Wales.

20.2 Jurisdiction

Subject to Section 20.3 below, the courts of England and Wales shall have exclusive jurisdiction to hear and determine any dispute, claim, or legal proceedings arising out of or in connection with:

• this Seller Agreement;
• the use of the Platform by a Seller;
• Seller Accounts and listings;
• payments and payouts;
• marketplace services provided by Art is Lit; or
• any related non-contractual obligations.

20.3 International Sellers

Art is Lit welcomes Sellers from around the world.

International Sellers remain responsible for ensuring that they comply with the laws and regulations applicable in the countries where they operate and where they choose to sell their Artwork.

Nothing in this Agreement limits any mandatory legal rights or obligations that cannot lawfully be excluded under the laws applicable to the Seller.

20.4 Dispute Resolution

Before commencing formal legal proceedings, Art is Lit encourages Sellers to make reasonable efforts to resolve disputes by:

• contacting Customer Support;
• communicating with the relevant Buyer where appropriate;
• using the Platform’s dispute resolution procedures;
• providing any reasonably requested information; and
• cooperating in good faith to reach a fair resolution.

Nothing in this section prevents either party from seeking urgent legal remedies where necessary to protect their legal rights or where required by applicable law.

20.5 Severability

If any provision of this section is found by a court or other competent authority to be unlawful, invalid, or unenforceable, that provision shall be severed to the minimum extent necessary.

The remaining provisions shall continue in full force and effect.

20.6 Our Commitment

Art is Lit is committed to resolving disputes fairly, efficiently, and professionally.

Our objective is to build long-term relationships with our Seller community by encouraging cooperation, transparency, and practical resolution wherever possible, while ensuring that all parties retain the legal rights available to them under applicable law.

21. Contact Us

Art is Lit is committed to providing professional, accessible, and responsive support to all Sellers using the Platform.

Whether you need assistance with your Seller Account, listings, orders, payouts, or this Seller Agreement, our team is here to help.

21.1 Seller Support

For assistance with your Seller Account, listings, orders, payments, payouts, returns, disputes, or general marketplace enquiries, please contact:

Seller Support Email: support@artislit.com

We aim to respond to Seller enquiries as promptly as reasonably possible.

21.2 Legal and Administrative Enquiries

For legal notices, business enquiries, partnership opportunities, intellectual property matters, or administrative questions relating to this Agreement, please contact:

Email: ail.admin@artislit.com

21.3 Website

Website: www.artislit.com

21.4 Company Information

Business Name: Art is Lit Ltd

Trading Name: Art is Lit

Registered in: England and Wales

Company Registration Number: [Insert Company Registration Number]

Registered Office: [Insert Registered Office Address]

21.5 Response Times

Art is Lit aims to acknowledge and respond to enquiries within a reasonable time.

Response times may vary depending on:

• the complexity of the enquiry;
• the information required to investigate the matter;
• the volume of requests received; and
• weekends, public holidays, or exceptional operational circumstances.

Where additional information is required, we may contact you before providing a final response.

21.6 Accessibility

Art is Lit is committed to making our Platform and support services accessible to all Sellers.

If you require this Seller Agreement or any of our policies in an alternative format, or require reasonable assistance in communicating with us, please contact our support team and we will make reasonable efforts to assist you.

21.7 Updates to Contact Information

Art is Lit may update its contact details from time to time.

The most current contact information will always be published on the Platform.

Sellers are encouraged to keep their own contact details up to date to ensure they receive important notifications relating to their Account, orders, payouts, and marketplace updates.

21.8 Our Commitment

At Art is Lit, we believe that successful marketplaces are built on trust, communication, creativity, and mutual respect.

We are committed to supporting independent artists, makers, galleries, and creative businesses by providing a secure, transparent, and professional marketplace where creativity can flourish.

Thank you for choosing to be part of the Art is Lit community. We look forward to supporting your creative journey and celebrating your success as our marketplace grows.