Effective Date: 12 August 2025
1. Introduction
Welcome to Art is Lit, a curated online marketplace that brings together independent Artists and Buyers from around the world.
Our mission is to create a trusted and inspiring marketplace where original creativity can flourish. Whether you are an Artist showcasing your work or a Buyer searching for something unique, we are committed to providing a safe, transparent and professional environment for everyone.
This Platform Policy explains how Art is Lit operates, the standards we expect from our community and the principles that guide the marketplace.
It should be read together with our:
- Marketplace Terms & Conditions
- Artist Terms & Conditions (for Artists)
- Privacy Policy
- Cookie Policy
- Shipping Policy
- Return & Refund Policy
- Artist Code of Conduct
- AI Artwork Policy
- Copyright & Intellectual Property Policy
- Acceptable Use Policy
- Any additional Platform Policies published by Art is Lit from time to time.
Where there is any inconsistency between this Platform Policy and the Marketplace Terms & Conditions, the Marketplace Terms & Conditions will prevail.
2. Our Mission
Art is Lit was created to celebrate originality, creativity and craftsmanship.
We believe that every piece of art tells a story and that independent Artists deserve a platform where their work is valued, protected and presented professionally.
Our mission is to:
- support independent Artists and creative businesses;
- connect Buyers with original and meaningful Artwork;
- encourage creativity and innovation;
- provide a trusted and secure marketplace;
- promote honesty, transparency and fairness;
- build a welcoming global creative community.
We strive to create an environment where both Buyers and Artists can trade with confidence.
3. How Art is Lit Operates
Art is Lit operates as an online marketplace that connects independent Artists directly with Buyers.
Unless expressly stated otherwise:
- Art is Lit is not the creator or manufacturer of the Artwork listed on the Platform.
- Art is Lit is not the seller of Artwork.
- Artwork is sold directly by independent Artists.
- Artists are responsible for creating, listing, packaging and dispatching their own Artwork.
- Buyers purchase directly from the Artist through the Art is Lit Platform.
Art is Lit provides the technology, payment infrastructure and marketplace services that enable these transactions to take place securely.
We may also assist in resolving disputes in accordance with our published policies.
4. Our Values
Everything we do is guided by the following principles.
Creativity
We celebrate artistic expression in all its forms and encourage originality, innovation and craftsmanship.
Trust
Trust is the foundation of our marketplace.
Artists should accurately represent their work.
Buyers should purchase honestly and communicate respectfully.
Transparency
We believe Buyers should have clear information before making a purchase.
Artists should provide honest descriptions, accurate photographs and realistic dispatch times.
Respect
Everyone using Art is Lit should treat others with courtesy, professionalism and kindness.
Harassment, discrimination and abusive behaviour have no place in our community.
Quality
Art is Lit is a curated marketplace.
We aim to maintain high standards of presentation, professionalism and customer experience.
5. Who Can Use the Platform
Art is Lit welcomes:
- independent Artists;
- makers;
- designers;
- craftspeople;
- photographers;
- illustrators;
- collectors selling authorised work;
- Buyers from around the world.
Users must:
- be at least 18 years of age;
- have the legal capacity to enter into binding contracts;
- comply with applicable laws;
- comply with all Platform Policies.
Business sellers must ensure they comply with all applicable tax, consumer protection and business registration requirements within their own jurisdiction.
6. Marketplace Standards
Every member of the Art is Lit community is expected to contribute to a positive marketplace experience.
Users should:
- communicate honestly and respectfully;
- provide accurate information;
- act professionally;
- respect intellectual property rights;
- comply with applicable laws;
- cooperate during dispute investigations.
The following behaviours are not permitted:
- fraud;
- deception;
- harassment;
- abusive language;
- discrimination;
- copyright infringement;
- counterfeit goods;
- manipulation of reviews;
- attempts to bypass the Platform’s payment system.
Breaches of these standards may result in warnings, suspension or permanent removal from the Platform.
7. Our Commitment to Buyers
We are committed to providing Buyers with confidence when purchasing Artwork through Art is Lit.
We support this by:
- requiring Artist applications to undergo manual review;
- encouraging clear and accurate Product Listings;
- promoting transparency in pricing and shipping;
- operating a secure payment process;
- providing a 48-hour Buyer Inspection Period following confirmed delivery;
- offering policies that help facilitate fair resolution of qualifying disputes.
While Art is Lit is not the seller of the Artwork, we aim to foster a marketplace where Buyers can purchase with confidence and where concerns are handled fairly in accordance with our published policies.
8. Our Commitment to Artists
We are equally committed to supporting Artists and recognising the value of their creative work.
We aim to provide:
- a professional online marketplace;
- secure payment processing;
- fair commission arrangements;
- tools to manage Products and Orders;
- marketing opportunities;
- a supportive creative community;
- protection for Artists through our Platform Policies.
We believe Artists should be paid fairly for their work while Buyers receive excellent service and confidence in every purchase.
Marketplace Standards
9. Curated Marketplace
Art is Lit is a curated marketplace dedicated to showcasing original, high-quality Artwork created by independent Artists.
Unlike open marketplaces, Art is Lit reserves the right to review Artist applications, Product Listings and marketplace content to ensure they meet our quality standards and align with our mission and values.
Acceptance onto the Platform is at the sole discretion of Art is Lit and does not create any guarantee of ongoing approval or continued access.
We may review Artists and their Product Listings periodically to maintain the quality, integrity and reputation of the marketplace.
10. Product Quality Standards
Artists are expected to present their Artwork professionally and accurately.
Product Listings should include:
- a clear and accurate title;
- a detailed description;
- dimensions and materials where applicable;
- accurate pricing;
- realistic processing and dispatch times;
- high-quality photographs;
- any information that may reasonably influence a Buyer’s purchasing decision.
Artwork delivered to Buyers should match the Product Listing as closely as reasonably possible.
Listings that are misleading, incomplete or repeatedly fail to meet marketplace standards may be removed.
11. Originality and Authenticity
Art is Lit celebrates originality and respects the creative work of Artists.
Artists should only list Artwork that they have created themselves or that they have the legal right to sell.
Where applicable, Artists should clearly identify whether an item is:
- an original work;
- a limited edition;
- an open edition;
- a reproduction;
- a commissioned piece;
- a digital download.
Misrepresenting Artwork, including falsely describing reproductions as originals or providing inaccurate information about provenance or edition numbers, is prohibited.
Art is Lit may request evidence supporting claims of originality or authenticity where reasonably necessary.
12. AI-Generated and AI-Assisted Artwork
Art is Lit recognises that artificial intelligence can be a legitimate creative tool when used responsibly and transparently.
Artists must accurately disclose whether Artwork has been:
- traditionally created;
- digitally created;
- AI-assisted; or
- fully AI-generated.
Buyers should be able to make informed purchasing decisions based on clear and honest information.
Artists remain responsible for ensuring that AI-generated or AI-assisted Artwork complies with applicable copyright laws and does not infringe the intellectual property rights of others.
Failure to disclose the use of AI where it would reasonably affect a Buyer’s purchasing decision may result in the removal of listings or other action under our Platform Policies.
13. Intellectual Property and Copyright
Art is Lit respects intellectual property rights and expects all members of the community to do the same.
Artists must only upload content that they own or have permission to use.
This includes:
- Artwork;
- photographs;
- product descriptions;
- logos;
- branding;
- videos;
- promotional materials.
Users must not upload or sell content that infringes another person’s copyright, trademark, design rights or other intellectual property rights.
If Art is Lit receives a legitimate complaint regarding alleged infringement, we may temporarily remove the relevant content while we investigate.
Repeated or serious infringement may result in suspension or permanent removal from the Platform.
14. Buyer Responsibilities
Buyers play an important role in maintaining a fair and respectful marketplace.
Buyers should:
- read Product Listings carefully before placing an order;
- ask questions before purchasing where clarification is required;
- provide accurate delivery information;
- make payment through the Platform;
- inspect Artwork promptly following delivery;
- communicate respectfully with Artists.
Buyers should not misuse the Platform’s Buyer Protection processes or submit false or misleading claims.
15. Reviews and Community Trust
Reviews help Buyers make informed decisions and encourage high standards across the marketplace.
Buyers are encouraged to leave honest, accurate and respectful feedback based on their genuine purchasing experience.
Artists should accept constructive feedback professionally and should never attempt to pressure Buyers into changing or removing reviews.
The following activities are prohibited:
- fake reviews;
- incentivised reviews that are not disclosed;
- review manipulation;
- retaliatory feedback;
- harassment relating to reviews.
Art is Lit may remove reviews that breach these Platform Policies or applicable law.
16. Community Behaviour
Art is Lit is committed to fostering a welcoming, inclusive and respectful creative community.
All users are expected to:
- communicate courteously;
- respect differing artistic styles and opinions;
- treat others fairly;
- avoid abusive, threatening or discriminatory behaviour;
- comply with all applicable laws and Platform Policies.
The following conduct is prohibited:
- harassment;
- bullying;
- hate speech;
- discrimination;
- intimidation;
- threats of violence;
- abusive language;
- unlawful activity.
Art is Lit reserves the right to investigate complaints relating to inappropriate behaviour and may take appropriate action, including issuing warnings, removing content, suspending accounts or permanently removing users from the Platform.
Buying, Selling and Marketplace Operations
17. Orders and Contracts
When a Buyer places an order through Art is Lit, a contract for the sale of the Artwork is formed directly between the Buyer and the Artist.
Art is Lit provides the Platform and payment infrastructure that enables these transactions but is not the seller of the Artwork unless expressly stated otherwise.
Artists are responsible for:
- fulfilling accepted orders;
- accurately describing their Artwork;
- dispatching orders within the stated processing time;
- communicating with Buyers regarding their orders.
Buyers are responsible for:
- providing accurate delivery information;
- making payment through the Platform;
- reviewing Product Listings before purchasing;
- complying with these Platform Policies.
18. Payments
To help protect both Buyers and Artists, all payments must be completed through the Art is Lit Platform using our approved payment provider.
Artists and Buyers must not arrange payment outside the Platform for transactions introduced through Art is Lit.
Attempting to complete sales outside the Platform in order to avoid marketplace fees or Platform protections may result in:
- cancellation of marketplace privileges;
- suspension of accounts;
- permanent removal from the Platform.
Secure payment processing helps protect all parties and supports dispute resolution where necessary.
19. Shipping and Delivery
Artists are responsible for packaging, dispatching and shipping their Artwork safely and professionally.
Artists are encouraged to:
- use tracked delivery services;
- insure valuable Artwork;
- provide tracking information promptly;
- package fragile items appropriately.
Buyers should review the estimated processing and delivery times provided in the Product Listing before placing an order.
International deliveries may be subject to customs inspections, import duties, VAT, taxes or other charges imposed by the destination country. Unless otherwise stated in the Product Listing, these charges are the responsibility of the Buyer.
Further information is available in the Art is Lit Shipping Policy.
20. The 48-Hour Buyer Inspection Period
Art is Lit operates a 48-hour Buyer Inspection Period to balance Buyer protection with timely payment to Artists.
Once the shipping carrier confirms delivery, the Buyer has 48 hours to inspect the Artwork and report any qualifying issues through the Platform.
During this period, Buyers should check that:
- the correct item has been received;
- the Artwork matches the Product Listing;
- the Artwork has arrived in the expected condition;
- there are no significant defects or transit damage.
If no qualifying issue is reported within the inspection period, the order will normally be considered accepted and the Artist’s payment will become eligible for release in accordance with the Artist Terms & Conditions.
The inspection period does not extend because a Buyer is travelling, on holiday, working or chooses not to open the parcel within the 48-hour timeframe, except where required by applicable law.
21. Returns and Refunds
Art is Lit recognises that, on occasion, a return or refund may be appropriate.
All return requests are handled in accordance with the Art is Lit Return & Refund Policy.
Where a Buyer believes that Artwork:
- arrived damaged;
- is significantly different from its description;
- is the wrong item; or
- has another qualifying issue,
they should report the matter through the Platform within the applicable timeframe.
Artists are expected to cooperate fully in resolving legitimate claims fairly and promptly.
Art is Lit may assist in facilitating communication and reviewing evidence but is not a party to the sales contract between the Buyer and the Artist.
22. Reviews and Feedback
Honest reviews help maintain trust within the Art is Lit community.
Buyers are encouraged to leave accurate and constructive feedback based on their genuine purchasing experience.
Reviews should:
- be truthful;
- relate to the specific transaction;
- remain respectful;
- avoid offensive or abusive language.
Artists should respond professionally to feedback and should not attempt to pressure Buyers into changing or removing reviews.
Art is Lit reserves the right to remove reviews that:
- are fraudulent;
- contain hate speech or abusive content;
- disclose personal information;
- are unrelated to the transaction;
- violate applicable law or these Platform Policies.
23. Marketplace Communication
Effective communication helps create a positive marketplace experience.
Users should communicate respectfully, honestly and professionally.
Artists should respond to Buyer enquiries within a reasonable timeframe whenever possible.
Buyers should communicate courteously and provide sufficient information when requesting assistance.
Users must not:
- harass or intimidate others;
- send spam or unsolicited marketing messages;
- use offensive or discriminatory language;
- misuse the Platform’s messaging system.
Art is Lit may review communications where reasonably necessary to investigate suspected fraud, abuse, policy breaches or legal complaints, in accordance with our Privacy Policy and applicable law.
24. Dispute Resolution
Art is Lit encourages Buyers and Artists to resolve concerns directly through respectful communication whenever possible.
Where this is not successful, Art is Lit may assist by:
- reviewing information provided by both parties;
- requesting photographs or supporting documentation;
- considering tracking information and other available evidence;
- applying the relevant Platform Policies consistently and fairly.
While Art is Lit may facilitate dispute resolution, we do not act as a court or arbitrator and reserve the right to make decisions based on the information reasonably available to us.
25. Marketplace Integrity
The success of Art is Lit depends on maintaining a trustworthy marketplace.
To protect our community, we actively discourage conduct that undermines confidence in the Platform, including:
- fraudulent activity;
- payment fraud;
- counterfeit Artwork;
- false claims;
- manipulation of reviews;
- repeated order cancellations without good reason;
- misuse of Buyer Protection processes;
- attempts to avoid marketplace fees;
- repeated breaches of Platform Policies.
Where necessary, Art is Lit may investigate suspected misconduct and take appropriate action, including restricting accounts, removing listings, withholding payouts where permitted under our policies, or terminating access to the Platform.
Platform Governance and Our Commitment
26. Account Reviews and Enforcement
To maintain the quality, safety and integrity of the Platform, Art is Lit reserves the right to review user accounts, Product Listings and marketplace activity where reasonably necessary.
Reviews may be carried out where we reasonably believe that:
- these Platform Policies have been breached;
- false or misleading information has been provided;
- fraudulent activity is suspected;
- copyright infringement has been reported;
- counterfeit Artwork has been listed;
- repeated customer complaints have been received;
- marketplace security may be at risk.
Where appropriate, Art is Lit may:
- request additional information;
- request identity verification;
- request evidence supporting Product Listings;
- temporarily remove Product Listings;
- suspend selling privileges;
- suspend Buyer or Artist accounts;
- withhold payouts where permitted under the applicable Terms and Policies;
- permanently remove users from the Platform.
Any action taken will be proportionate to the nature and seriousness of the issue and, where appropriate, users will be given an opportunity to respond.
27. Reporting Concerns
We encourage members of the Art is Lit community to report concerns that may affect the safety, legality or integrity of the Platform.
This may include concerns relating to:
- counterfeit Artwork;
- copyright infringement;
- misleading Product Listings;
- fraudulent activity;
- abusive behaviour;
- suspected scams;
- payment fraud;
- misuse of Buyer Protection;
- breaches of these Platform Policies.
Reports should be made in good faith and include as much relevant information as possible.
Knowingly making false or malicious reports may itself be treated as a breach of these Platform Policies.
28. Platform Security
Art is Lit is committed to maintaining a secure online marketplace.
We continually work to protect the Platform against unauthorised access, fraud and malicious activity.
Users are responsible for helping maintain security by:
- keeping login credentials confidential;
- choosing strong passwords;
- enabling multi-factor authentication where available;
- reporting suspected unauthorised access promptly;
- ensuring the information they provide is accurate and up to date.
Users must not:
- attempt to gain unauthorised access to the Platform;
- interfere with the operation or security of the Platform;
- upload malicious software, viruses or harmful code;
- use automated tools to scrape, copy or harvest content without permission;
- attempt to bypass Platform security measures.
Any activity that threatens the security of the Platform may result in immediate suspension or termination of access and may be reported to the appropriate authorities where required by law.
29. Privacy and Personal Information
Art is Lit respects the privacy of all members of its community.
Personal information is collected, used and protected in accordance with our Privacy Policy and applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where applicable, the EU General Data Protection Regulation (EU GDPR).
Users should also respect the privacy of others.
Personal information obtained through the Platform must only be used for legitimate marketplace purposes, such as completing transactions and providing customer service.
Users must not:
- collect personal information for unauthorised purposes;
- use customer information for unsolicited marketing;
- share personal information without lawful authority;
- misuse information obtained through the Platform.
30. Continuous Improvement
Art is Lit is committed to continually improving the marketplace.
We may introduce new features, services, tools and Platform Policies to improve:
- user experience;
- marketplace security;
- Artist support;
- Buyer protection;
- accessibility;
- sustainability;
- operational efficiency.
We welcome constructive feedback from our community and regularly review our policies and procedures to ensure they remain fair, practical and aligned with applicable laws.
31. Changes to this Platform Policy
Art is Lit may update this Platform Policy from time to time to reflect changes in:
- applicable legislation;
- marketplace operations;
- technology;
- security requirements;
- payment services;
- community standards.
The latest version will always be published on the Platform with an updated Last Updated date.
Where changes are significant, we will make reasonable efforts to notify registered users before the changes take effect.
Continued use of the Platform after the revised Platform Policy becomes effective constitutes acceptance of the updated Policy.
32. Contact Us
If you have any questions about this Platform Policy or wish to report a concern, please contact us:
Art is Lit
London, United Kingdom
Email: ail.admin@artislit.com
Website: www.artislit.com
We aim to respond to enquiries as promptly as reasonably possible.
Our Commitment to the Art is Lit Community
Art is Lit was created to celebrate creativity, craftsmanship and originality.
Our goal is to provide a marketplace where:
- Buyers can purchase with confidence;
- Artists are respected and fairly rewarded for their work;
- creativity is protected;
- originality is celebrated;
- everyone is treated with honesty, professionalism and respect.
By working together and following these Platform Policies, we can build a trusted marketplace that supports independent Artists and connects people around the world with unique and meaningful Artwork.
Acceptance of this Platform Policy
By accessing or using the Art is Lit Platform, you acknowledge that you have read, understood and agree to comply with this Platform Policy, together with the Marketplace Terms & Conditions and all other applicable Platform Policies.